"Webex Teams struggled early on to gain traction, particularly compared to the unprecedented growth of key rivals Slack and Microsoft Teams," said Raúl Castañón-Martínez, an enterprise mobility analyst at 451 Research. The vendor is also in the process of streamlining Webex Teams, Jabber and its other collaboration apps so that they have similar features and user interfaces. More recently, Cisco added BroadSoft cloud calling to Webex Teams by partnering with service providers and value-added resellers. JLG Architects chose Teams in part because of the pricing and platform benefits of its integration with Office 365. Hammer's company ultimately decided to switch to Microsoft Teams from Cisco's on-premises calling, messaging and meetings products. "They tried to jump in the game to try and secure some of that market share before they lost too much maybe, and they didn't do it very effectively." "We just quickly found that it was their failed attempt to try and mimic Slack and Microsoft Teams," Hammer said. Casey Hammer, IT director of JLG Architects, a 120-person company based in Minneapolis, got a demo of Cisco Spark shortly before the rebrand. The name change, as well as the app's relative lack of features compared to Microsoft Teams, may have cost Cisco some customers. Amy Chang, senior vice president in charge of the Cisco collaboration division, delivered a keynote address at the Enterprise Connect conference in Orlando, Fla.Ĭisco team collaboration app still finding footingĬisco rebranded its cloud-based collaboration app - launched as Cisco Spark in 2015 - as Cisco Webex Teams in May 2018, aligning the product closer to the web conferencing platform Webex Meetings, which has more than 130 million active users. Microsoft has been less forthcoming about the usage of Microsoft Teams but revealed last week that 500,000 organizations had begun piloting or using the app. In January, Slack said it had 10 million daily active users and 85,000 organizations paying for its service. Monthly active users of that client grew from 36 million to 45 million over the past 10 months - a 25% jump.Ĭisco Jabber is used with on-premises deployments of Cisco Unified Communications Manager, as well as with Cisco Hosted Collaboration Solution (HCS) for private clouds. In contrast, Cisco opted to share user figures for the on-premises unified communications client Cisco Jabber for the first time in a keynote at the Enterprise Connect conference last week. "I want to knock your socks off when that happens." "Once you publish numbers, you better be ready to publish those numbers every single quarter, every single year, consistently," Chang said. Cisco wants to stun the industry in the same way Amazon did when it first shared earnings for Amazon Web Services, she said. In an interview, Amy Chang, senior vice president in charge of Cisco's collaboration unit, suggested statistics on the usage of Cisco Webex Teams weren't impressive enough to share publicly, yet. Vendors showcase latest UC offerings at Enterprise Connect 2019.Business desk phones see changing role in the enterprise.
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